COVID-19 Safety Protocols
Your Newport News Family Dentist
To Our Loyal Patients,
We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: OUR COMMITMENT TO YOUR SAFETY.
Infection control has always been a top priority for our practice. Our infection control processes are made so that when you receive care it is both SAFE and COMFORTABLE. We follow recommendations made by (ADA), (CDC) and the Virginia State Dental Board.
Here are some things we are doing to ensure your safety:
Advanced Staff Training
Each member of our team has completed additional awareness and prevention programs to enhance their knowledge and preparedness.
Each day, one person will be designated to guide our Commitment to Safety. This includes greeting patients, answering questions, ensuring social distancing, and overall monitoring.
Daily Health Checks of Our Team
No contact temperature checks and a quick set of questions will ensure our team is ready, willing and able to provide safe dental care – every day.
No Handshakes or Hugs
We truly do love our patients. However, we will save our hearty welcomes and goodbyes for a later date when things are “back to normal”.
No Office Tours
We enjoy starting every new patient visit by showing off our amazing practice. These tours will have to wait for your next visit.
Personal Hygiene Standards
Along with short hair or hair that is worn up; this means no long fingernails, no jewelry, and no watches for any team member while in the office.
Change Work Clothes at Work
In the past, you might have seen us at the grocery store in our stylish scrubs. No longer. Now, we change into and out of our newly-cleaned scrubs at the office, every day.
In addition to brushing and flossing before your visit, we will provide an Oracare solution to rinse in your mouth for 60 seconds and reduce bacteria.
Virtual Waiting Room
Now, you can check-in from your car. As a result, you are able to minimize contact with others, bypass the reception area, and go directly to your treatment room.
No Patient Gloves Allowed
Minimizing cross-contamination is an important part of our plan. We will ask you to dispose of any outside gloves before you enter.
Sequenced Patient Scheduling
Plain and simple, we are not seeing as many patients. We are allocating more time between visits for coming, going and cleaning.
Pre-Screening of Every Patient
A quick health questionnaire and consent form along with a no-touch temperature check will be completed when you arrive at our office.
Expanded Patient Appointments
In an effort to save you time and multiple exposures, we are offering extended appointments. This allows us to do more dentistry in a single visit.
Hospital-Grade Hand Sanitizing Station
Every patient will be asked to thoroughly disinfect their hands before entering the clinical area of our practice.
Social Distancing in Place
Fewer chairs in our reception area, helpful signs and one-way traffic in our treatment area make 6’ spacing a practical reality.
Cleaning After Every Appointment
We are super clean as we thoroughly wipe, sanitize, and disinfect all instruments, equipment and surfaces in each operatory after every patient.
Deep Cleaning Every Evening
Along with cleaning and sanitizing during the day, we take things to another level at night with a thorough top-to-bottom scrub down.
CDC-Approved Instrument Sterilization
This is standard procedure at all times, and nothing has changed. Anything that goes near your mouth is heat and pressure cleaned between every use.
N95 & ASTM Level 3 Masks
The beautiful smiles of our clinical team – dentists, hygienists, and assistants – will be protected behind double-masking at all times.
Front Desk Masks
Even our friendly administrative team will be wearing ASTM Level 3 masks. Don’t worry. They are smiling behind those masks!
Two masks are not enough. Our clinical team will also protect you and themselves through the use of FDA Approved PET face shields.
Disposable, Protective Coats & Hats
When appropriate, our team will utilize another layer of protection to minimize the spread or absorption of airborne particles.
Advanced Chairside Suction
Whenever possible, we will activate high-speed evacuation to minimize aerosol contamination and improve air quality.
HEPA Air Filtration
Our air has never been cleaner. We have added HEPA-grade filters to our HVAC system along with stand-alone air cleaners in each operatory.
No Magazines or Activities
This may make our reception area a little less exciting, but it makes it much safer as well.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (757)874-7155 or visit our website at www.peninsuladentalcareva.com.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends!
Dr. Pham and staff at Peninsula Dental Care